The Project Manager (PM) will be responsible for planning, executing, and overseeing the successful completion of City Innovate onboarding and implementation projects to meet the needs of the customer, as defined in the scope of work (SOW). Their role is to ensure that projects are delivered on time, within the allocated budget, and according to the defined scope and quality standards. The PM will work alongside Solution Engineers, who will configure products for clients and support any technical questions they may have. PMs will serve as the main point of contact (PoC) during the onboarding or implementation process, until the product has launched, when they will transition the customer to the Customer Success team. The PM will maintain a professional relationship with clients to learn the challenges they're facing and assist in implementation according to those needs.
Define/confirm project goals, objectives, and deliverables in collaboration with stakeholders.
Develop detailed project plans, including tasks, timelines, and resource allocation.
Identify project risks and develop strategies for risk mitigation.
Create a communication plan to keep stakeholders informed about project progress.
Lead project teams and coordinate activities to ensure project milestones are met.
Monitor project progress, track key metrics, and make necessary adjustments to ensure successful completion.
Manage project resources, including budget, personnel, and equipment.
Conduct regular team meetings, provide guidance, and resolve issues or conflicts.
Establish and maintain relationships with project stakeholders, including clients, team members, and senior management.
Communicate project status, risks, and changes to stakeholders in a clear and timely manner.
Address stakeholder concerns and manage expectations throughout the project lifecycle.
Ensure effective collaboration and cooperation among team members and stakeholders.
Develop and implement quality control processes to ensure project deliverables meet specified standards.
Conduct regular reviews and audits to identify areas for improvement and ensure compliance with project requirements.
Implement appropriate project management methodologies and best practices to enhance project outcomes.
Create and maintain project documentation, including project charters, schedules, status reports, and change requests.
Ensure proper documentation of project scope, objectives, and lessons learned for future reference.
Facilitate project closure activities, including project evaluation, final reporting, and archiving of project documents.
Identify opportunities for process improvement and implement changes to enhance project efficiency and effectiveness.
Foster a culture of learning and knowledge sharing within the project team.
Stay updated with industry trends and project management best practices.
At City Innovate, we’re well aware of the impact the government can have on people’s lives. We won’t rest until every government has access to the modern technologies the private sector takes for granted. The barrier here is legacy procurement processes that can be byzantine in complexity. City Innovate makes products to modernize legacy procurement processes and as well as to pioneer greater agility in procurement using something we call a Challenge-Based Approach.
We are looking for a Project Manager to help understand customer needs and present solutions accordingly as we grow City Innovate to the next level.
We are looking for someone who is extremely ambitious, curious, and hungry to make a big impact in the lives of our customers (the government officials responsible for changing residents' lives through innovation in procurement). You are someone who possesses both a high level of customer empathy and technical mindset. You are resourceful and aren't afraid to push yourself outside of your comfort zone in order to solve a problem. In this position, you’ll be an integral part of the Service Delivery team, helping deliver big customer wins and providing a voice for improvement of our offerings. No job is beneath you, and you know that speed of execution and innovation are key to winning.
- Compensation: $80,000-$150,000
- Unlimited PTO
- 100% employer-funded medical, dental and vision insurance
- Remote First Company