Career Opportunities at SJF Portfolio Companies

SJF Ventures
SJF Ventures

Director, Behavioral Health Solutions

Carrum Health

Carrum Health

Chicago, IL, USA
Posted on Friday, September 15, 2023

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within at most a 2-3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised almost $100M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

Reporting to the Chief Network Officer, you will own the development and launch of world-class bundled payment solutions. Working closely with the Provider Business Development team, you will initially focus on substance-use disorder treatment. You will identify product features and benefits to meet the needs and wants of our customers and coordinate with many multi-functional stakeholders to ensure successful go-to-market launches of our new bundled products.

As an ideal candidate, you are a structured thinker who can take challenges and break them down into achievable steps. You can effectively work in a multi-stakeholder environment where your success depends on your ability to influence others. You have experience in substance-use disorder treatment and want to bring the most innovative patient experience to market. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

This is a full time position with the opportunity to work remotely. Carrum has offices in Chicago and San Francisco that are available on an optional basis.

The salary range for this role is $140k - $185k (depending on geography and level of experience), plus an annual bonus.

You’re excited about this opportunity because you will...

  • Drive overall product design of our behavioral health bundles, including selection and prioritization of product features and benefits that are grounded in patient and customer research
  • Make buy / partner / build decisions required for product development based on analysis of cost, implementation feasibility, and product design commitments
  • Develop and maintain the 3-5 year behavioral health product roadmap, including prioritizing bundles, product features, and capabilities for development
  • Complete analyses to support all product recommendations and decisions
  • Make effective cost/benefit trade-offs given limited company resources
  • Lead the project management of all contributing functions to ensure that everyone understands their deliverables, deadlines, and dependencies that allow products to be built and delivered to the market on-time
  • Lead the project management of post-launch product issues, working with all cross functional stakeholders to proactively identify, prioritize and drive issue resolution. Determine which require scaled efforts to configure the product vs. are one-off fixes
  • Track product performance that contribute to company-wide OKRs (e.g., transactions, revenue)
  • Educate operational teams on product features and design as needed to ensure optimal patient experience and outcomes
  • Partner closely with Product Marketing, contributing to the development and execution of go-to-market and other sales marketing programs
  • Partner closely with the Provider team on the development and refinement of bundle product features as well as the CoE network

We’re excited about you because…

  • You bring a rich background of behavioral health
  • You are a strategic, structured, big-picture thinker
  • You have a minimum bachelor’s degree or equivalent experience
  • You have 2+ years of work experience in substance use disorder treatment
  • You have 2+ years of work experience in product management work in a digital health startup
  • You are able to prioritize effectively in a fast-paced, dynamic environment
  • You have a strong ability to analyze and synthesize disparate sources of data into coherent recommendations and decisions
  • You have a passion for working cross-functionally, achieving outcomes by rallying a diverse set of stakeholders around common goals and keeping them aligned
  • You have excellent written and verbal communication skills
  • You have demonstrated a splendid ability to facilitate large group presentations inter
  • You are entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
  • You are an effective project manager with experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.

Why you’ll love working with us...

    • We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
    • We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Memorial Sloan Kettering Cancer Center, Stanford Health Care or Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
    • We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
    • We carve out time to let go of work to celebrate our successes and have fun. We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
    • You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

  • Stock option plan
  • Flexible schedules and remote work
  • Chicago and San Francisco offices available
  • Self-managed vacation days, within reason
  • Paid parental leave
  • Health, vision, and dental insurance
  • 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.