Senior Director, Health Plan Partnerships
Carrum Health
At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.
In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.
We are looking for a Sr. Director, Health Plan Partnerships to help us continue to build our success with Health Plans. The Sr. Director, Health Plan Partnerships will play a critical role in our success.
Reporting to the VP, Health Plan Partnerships, you will own relationships with our existing partners and be crucial in stewardship of our health plan partnership; helping us ensure the strength of our new, growing segment. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.
The base salary for this role is $180,000 - $200,000 plus variable compensation based on performance.
You’re excited about this opportunity because you will...
- Manage the end-to-end relationship of assigned health plans, ensuring satisfaction, resolving challenges, and driving long-term growth.
- Own the design and activation of VoluntaryFlex across contracted and non-contracted partners.
- Drive the adoption of VoluntaryFlex as well as the identification of new product offerings and upsell initiatives within existing health plan relationships, both contracted and non-contracted.
- Lead quarterly business reviews and strategic conversations, highlighting Carrum’s value and uncovering new opportunities for partnership expansion.
- Working with operations to improve operational efficiency and ensure consistent delivery of Carrum’s solutions.
- Develop strategic account plans to identify and prioritize upsell opportunities within health plan accounts.
- Collaborate with cross-functional teams, including Channel Sales, Product, Operations, and Implementation, to deliver seamless partner experiences.
- Partner with leadership and health plan stakeholders to align on shared goals and drive joint initiatives forward.
- Create and analyze data-driven insights and dashboards to monitor account performance, inform decision-making, and identify areas for improvement.
- Stay informed about healthcare industry trends and competitive dynamics to ensure Carrum remains a valuable and innovative partner.
- Advocate for the voice of health plan partners internally, ensuring their needs and feedback inform Carrum’s product and partnership strategy.
We’re excited about you because…
- Bachelor’s degree required; MBA or advanced degree strongly preferred.
- 12+ years of experience within a health plan in product, sales, underwriting, operations or account management and significant experience working with health plans or TPAs.
- Experience in revenue cycle management and/or claims processing and workflows.
- Proven track record of managing and growing complex, high-value partnerships, ideally within value-based care or digital health solutions.
- Deep understanding of health plan decision-making, operations, and strategic priorities.
- Exceptional communication, presentation, and negotiation skills, with the ability to engage with stakeholders across all levels.
- Strong analytical skills and the ability to use data for storytelling and driving decision-making.
- Experience working in fast-paced, entrepreneurial environments with cross-functional collaboration.
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
- Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.
Why you’ll love working with us...
- We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
- We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
- We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
- We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
- We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
- You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.
Other benefits:
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
About Carrum
We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.
Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.