At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

Reporting to the Senior Director of Provider Operations and Account Management, you will be directly responsible for interfacing with our Center of Excellence providers and the implementation process for bringing new providers onto the Carrum platform. Your ability to manage a smooth implementation process from contract signature to “go live” for Carrum members is key to the ongoing success of our provider partnerships.

You will play a key role in supporting the Senior Director of Provider Operations and Account Management in ongoing account management operations after implementation by leveraging your cross-functional relationships with both external and internal teams. You’ll be responsible for managing all aspects of provider operations, including developing KPIs, tracking and reporting outcomes for individual providers, troubleshooting and escalation management, and ongoing relationship management at more senior levels of our provider partners.

Your experience and success at other healthcare startups, provider organizations, consultancies, or strategic research firms has given you a deep understanding of how to make provider relationships successful and you’re looking to apply your detail-oriented and organized professional skill set to a new challenge in a high-energy environment with growth potential.

The salary range for this role is $105,000 -$125,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Drive end-to-end provider implementations: Oversee and manage the complete onboarding journey for high-value provider partners orienting systems to the Carrum model, coordinating data and technical integrations, and turning high-stakes contracts into operational realities.

• Serve as a trusted daily relationship manager: Work 1:1 on a daily basis with providers’ front-line clinical, administrative, and operational teams, bringing a proactive, "can-do" problem-solving approach to ensure frictionless operations.

• Orchestrate cross-functional priorities: Seamlessly navigate multiple competing internal and external workflows, partnering with Patient Care during member journeys, syncing with Finance on billing and invoicing, and collaborating with Customer Success to exceed the expectations of our enterprise employer partners.

• Lead high-visibility governance and JOCs: Own and run Joint Operations Committee (JOC) meetings alongside monthly, weekly, and ad-hoc executive check-ins to maintain deep alignment and relationship health across leadership levels.

• Elevate account health and performance: Partner closely with the VP of Provider Operations and Account Management as well as the Senior Director of Employer Accounts to continuously maintain, manage, and scale our flagship account ecosystem.

• Swiftly resolve complex escalations: Act as the lead owner for provider, patient, or customer escalations, using sound judgment, poise under pressure, and creative problem-solving to resolve issues rapidly.

• Design scalable workflows: Develop, refine, and implement best-in-class operational processes and workflow enhancements across all stages of provider management.

• Support account growth and expansions: Partner with Provider Sales to unlock service line expansions within existing key provider accounts and drive platform adoption.

• Apply clinical expertise with meticulous attention to detail: Use your deep healthcare understanding to solve intricate operational puzzles, serving as an authoritative resource both internally and externally.

• Fuel commercial momentum: Lend operational and clinical expertise to high-value RFP responses and strategic sales initiatives to help secure future growth.

We’re excited about you because…

You are a strategic, high-energy relationship builder who brings a tenacious, "can-do" attitude to every challenge. You thrive under pressure, possess an unrelenting commitment to excellence, and have a proven ability to seamlessly manage multiple competing priorities for complex, high-stakes accounts. Passionate about value-based care and transforming the healthcare industry, you bring impeccable professionalism, exceptional relationship management skills, and a deep understanding of healthcare operations. Above all, you are ready to take full ownership of our most critical flagship enterprise partnership, driving long-term strategic alignment, scale, and operational success at a pivotal inflection point in our company’s growth.

What you bring to the team:

• 5+ years of experience working directly with healthcare providers, ideally major hospitals, health systems, physician group practices, regional providers, and/or ambulatory surgery centers.

• Masterful relationship management skills with a track record of building, nurturing, and expanding trust across all organizational levels—from front-line clinical, administrative, and finance stakeholders up to VP and C-suite leadership.

• Proven multi-priority execution: Exceptional ability to juggle multiple competing workstreams, navigate complex operational matrixes, and keep high-stakes initiatives moving forward seamlessly without sacrificing quality.

• Unwavering "can-do" attitude: A resilient, positive, and proactive spirit with a desire to roll up your sleeves, go above and beyond, and do whatever it takes to support our provider partners, members, and team.

• Deep healthcare domain expertise: Solid understanding of elective surgeries, billing and invoicing, DRG and CPT codes, service line dynamics, and diverse provider operational/organizational models.

• Knowledge of employer healthcare structures: Strong familiarity with self-funded employer health plans, direct-to-employer contracting, and bundled payment models is a major plus.

• Analytical & data-driven mindset: Ability to synthesize complex healthcare data to uncover and communicate high-value, actionable insights for key partners.

• Adaptable & entrepreneurial spirit: A self-starter who thrives in a fast-paced, startup environment, bringing creative problem-solving and innovative thinking to ambiguous situations.

• Uncompromised integrity: Complete adherence to HIPAA compliance, data privacy, and the sensitive handling of confidential information.

• Mobility: Willingness to travel ~15%.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.