Cecelia Health seeks to hire a Certified Diabetes Care and Education Specialist (CDCES) Contractor to work directly with patients, caregivers and providers at Type 1 clinics via our technology platform. This is a short-term position to support individuals with diabetes through the COVID-19 crisis. Temporary, part-time position consisting of 60-90 days at 20-30 hours per week telecommute from a home office.   POSITION DETAILS:

• Directly provide diabetes education and device support through phone and/or video with patients/caregivers/providers with the goal of providing diabetes support and education during the COVID-19 crisis. 
• Establish patient rapport quickly over the phone across a broad range of personality types
• Provide basic COVID-19 support through approved FAQs and resources.
• Produce behavior change among patients using motivational interviewing techniques
• Available evenings and some Saturdays to accommodate patient schedules
• Conduct outreach to patients within required timeframes set by the customer and needed by the patient
• Consistently meet call quality requirements
• Contract status

POSITION SKILL REQUIREMENT:

• Must have current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE). Ability to work 20 -30 hours/week including some evenings and Saturdays, cannot be working another full-time job simultaneously
• Must have experience in Type 1 Diabetes
• Preferred pediatric experience
• Must have CGM knowledge and experience to provide virtual CGM training and onboarding.
• Must be able to provide insulin pump support as needed.
• Comfortable working with providers making dosing/titration recommendations in insulin regimens as warranted.
• Experience using motivational interviewing to provide positive behavior change
• Ability to take regular call feedback positively and incorporate into performance
• Must live in the USA
• Have a home office setup for private patient conversations with high-speed internet
• Able to work independently and manage time efficiently
• Comfortable using advanced technology (electronic medical records, Microsoft Office, phone and scripting apps, device data, etc.)
• Flexibility in recognizing different patient needs and adapt to using different communication approaches to best serve the patient
• Wants to improve the lives of people with diabetes!

PREFERRED EXPERIENCE

• Experience working with or for pharmaceutical or device company or insurance/payer company
• Experience successfully recruiting patients to participate in health, wellness or disease management programs