About Us:

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least 12 months or more. We provide an essential service that helps providers stay in touch with and meet their patients’ healthcare needs in between office visits.

The role of an Outbound Healthcare Sales associate is to contact patients to explain our CCM program, answer questions about the program, and offer the patient an opportunity to enroll. Our agents ensure that a patient fully consents to the program and then manage the enrollment process to ensure a patient’s smooth transition to the Clinical team.

This role spends a majority of its time speaking with patients via telephone in an outbound call-center environment.

This is a full-time, full-benefits remote role. All necessary equipment will be provided.

Essential Duties:

• Educating potential patients on the benefits of the CCM program.
• Retrieving patient information to determine suitability for the CCM program.
• Interpreting and explaining information such as eligibility requirements, application details, program pricing, and what to expect after enrollment.
• Protecting the security of patient information.
• Complying with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations at all times.
• Maintaining knowledge of Medicare Part A and Part B insurance.
• Other duties as assigned.

Required Skills and Abilities:

• Fluent in Spanish and English; familiarity with some medical terminology is a plus.
• Exceptional B2C sales skills while employing active listening skills.
• Cold-Calling in an outbound call center environment.
• Meet productivity requirements established by the company.
• Ability to accurately document call content and chart transcription with strong attention to detail.
• Computer proficiency with the ability to learn new applications.
• Ability to accurately type 40 words per minute.
• High level of critical thinking and an ability to clearly articulate thoughts and ideas.

Recommended Skills and Abilities:

• Outbound auto-dialer experience.
• Familiarity with rebuttals.
• At least 1 year of direct sales, enrollment, or collection experience.

Performance Metrics:

• Daily enrollment minimum.
• Quality Scores.
• Working the scheduled hours and maintaining proper attendance.

Work Environment:

• This position is fully remote. Equipment is provided.
• This position operates in a professional office environment.
• This position routinely uses standard office equipment such as computers and phones.

Required Education:

• High School Diploma or equivalent

Join us in our commitment to delivering outstanding patient care and making a meaningful impact in healthcare!