Duties and Responsibilities

• Triage Services

  • Provides skillful, non-face-to-face telephone triage, care and planning to Medicare patients who have 2 or more chronic conditions

  • Follow accepted evidenced-based guidelines and protocols and document encounters appropriately in patient charts

  • Collaborate with physicians and healthcare team to optimize care

• Triage Leads

  • Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers

  • Be on-call during assigned Triage Lead shifts during the month to answer questions as needed

• Nurse Urgent Queue

  • Educates and coaches to find creative ways to assist patients in reaching their health goals

  • Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50

  • Communicate with patients and providers to assist in answering questions, coordinating care and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)

• Attend meetings as required of the position

• Other duties as assigned

Skills and Qualifications

• Possess a current COMPACT license as an RN

• Willing to obtain multi-state licenses of ChartSpan footprint

• Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.

• Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts

• Recognize acute onset of symptoms that might require immediate attention

• Demonstrate sound knowledge, critical thinking skills and appropriate decision-making skills

• Demonstrate sensitivity and empathy with patients

• Demonstrate excellent verbal and written communication skills

• Possesses excellent computer skills with the ability to multitask including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform

• Willing to work an on-call rotating schedule as needed

• Successfully pass a background check