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Company Overview

Graphika is an intelligence company that maps the world’s online communities and conversations. We help partners worldwide, including Fortune 500 companies, Silicon Valley, human rights organizations, and universities, discover how communities form online and understand the flow of information and influence within large-scale social networks. Customers rely on Graphika for a unique, network-first approach to the global online landscape.

Role Overview

The Account Executive is responsible for driving growth across the Public Sector through new customer acquisition and ongoing customer servicing. This role will work closely with existing customers and prospective customers across the Public Sector, including government customers in defense and intelligence across the globe. Success in this role will be demonstrated by meeting or exceeding new business and renewal targets, expanding customer relationships through upsells and cross-sells, increasing utilization of the Graphika platform, and implementing process improvements that drive efficiency and customer satisfaction.

Areas of Responsibility

• Generate a list of new prospective customers and manage a pipeline of inbound leads generated through webinars, conferences, and public marketing assets.
• Facilitate 10 to 15 new business discovery conversations, including scoping complex intelligence requirements and demonstrating Graphka’s platform virtually and in-person, when required.
• Surface new partnership opportunities to grow Graphika’s footprint within the Public Sector.
• Create proposals, servicing plans, and other supporting documentation to ensure customer relationships can be secured and deliverables can be tracked.
• Coordinate new customer onboarding meetings as well as status checkpoints for existing customers across the year, and in conjunction with custom research delivery.
• Work with Graphika’s Intelligence team to ensure that customer requests and priorities can be addressed through syndicated and custom intelligence deliverables.
• Surface and execute process improvements for tracking customer satisfaction, utilization, and revenue goals.
• Coordinate with marketing to refine the optimal customer profile and to create materials and events that can support both existing and prospective customers.
• Shape and implement processes and frameworks for customer management that will scale with the department as the company grows.

Qualifications:

• A commercial mindset with a minimum of five years of experience in a sales or account management role focused on Public Sector and government customers is required. A minimum of 2 years in both account management and sales is required.
• Comfort in managing toward quarterly retention and new business goals.
• Experience in selling and renewing research, data, or intelligence products and services within an organization, primarily in the Public Sector.
• Exceptional organizational skills and practices, including experience managing a customer delivery schedule and/or delivering on a robust customer service plan.
• Willingness to learn research methodologies and engage deeply in discussions around customer priorities.
• Ability to identify customer needs and match them to a company’s products and services for improved satisfaction and revenue generation purposes.
• Aptitude for identifying risk areas or relationship red flags and crafting compelling solutions to mitigate or turn around a customer relationship.
• Strong presentation skills, including comfort in managing difficult customer questions and negotiating commercial terms.
• Willingness to travel internationally for up to 60 days a year for conferences and customer meetings.

Benefits

• Compensation will be negotiated based on experience. Our planned hiring range for these positions starts $100,000.
• Generous PTO policy.
• 100% healthcare (health, vision, dental) premium coverage for employees; 50% premium coverage for families.
• 401(k) matching at 2%.
• Flexible working schedule agreed on an individual basis with team managers.
• Company-provided mental health support, therapy, and wellbeing training for all employees.
• Remote personal office setup stipend + 20% of home internet costs covered.

Graphika is a Great Place to Work

Graphika is proud to be Certified™ by Great Place To Work®, a recognition based entirely on feedback from our employees about their experience working at Graphika. In our most recent survey, 85% of employees said it’s a great place to work, compared to 57% at a typical U.S. company.

Great Place To Work® Certification is based on real-time employee feedback and is widely recognized as a trusted benchmark for strong workplace culture, employee experience, and leadership.

Graphika is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.