Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition:

• 2025, Forbes, America’s Best Startup Employers
• 2025, Inc. 5000, Fastest-Growing U.S. Companies
• 2024, Best Midsize Places to Work In Austin
• 2024, Facilitiesnet Readers' Choice Award Winners for Software
• 2024, AHR Expo Innovation Awards Winners for Software

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Position: Sr. Account Manager, Public Sector

Customer Success, Account Management

As a Sr. Account Manager on the Customer Success team, you play a crucial role in ensuring the ongoing success of Interplay’s Public Sector customers. After the implementation and onboarding process, you’ll support these customers in a variety of ways, including platform utilization, product updates, renewals, and expansions.

The Public Sector business at Interplay includes traditional EdTech (K-12, Higher Education and vocational schools), non-profit organizations related to job skills training, Workforce Development customers like State or city workforce agencies, Department of Labor (DOL) grants, job training programs, and other state workforce reskilling initiatives.

This role is ideal for someone with 5+ years experience in Customer Success managing similar customers to those referenced above. You'll have experience managing a book of business that includes approximately 50 accounts and $1M in revenue. You’ll be someone who thrives in dynamic environments, enjoys tackling creative challenges both independently and as part of a team, and is eager to make an impact at a rapidly growing SaaS startup.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team
• Innovative product - EdTech, VR, AI

What you’ll do:

• Own a Public Sector book of business spanning various industrial & skilled trades including Crane & Rigging, HVAC, Plumbing, Electrical, Facilities Maintenance, and Multi-Family.
• Manage and foster relationships, product adoption and growth with points of contact including Administrators, Instructors, Program Managers and Senior Leadership.
• Drive customer retention, renewals, and expansion opportunities into existing accounts with strong forecast and funnel management process.
• Conduct proactive outreach and data driven check-ins (including QBR's) with customers to support product adoption and cultivate expansion opportunities, case studies, and thought leadership.
• Design strategies for customer product utilization and drive customer value, including learning plan recommendations, product feature utilization recommendations, and reporting recommendations.
• Analyze customer data to provide customer recommendations through check-ins and business reviews.
• Provide product training and problem-solving assistance to customers, alongside tech support team.
• Become an expert at connecting customer needs to Interplay capabilities.
• Learn about the industrial & skilled trades field and the rapidly evolving training needs.

Who you are:

• Thrive in fast-paced, evolving environments; create clarity amid ambiguity and drive results as a self-starter.
• Exceptional communicator, presenter, and writer — skilled at building relationships virtually and engaging effectively at all levels, including C-suite.
• Naturally curious with strong active listening skills; quickly build rapport and confidently initiate conversations, communicate value, and address objections.
• Highly organized multitasker, comfortable with SaaS tools and technical platforms to optimize efficiency and meet deadlines.
• A collaborative team player and passionate customer advocate, ready to step into leadership and help grow the Customer Success function.

Requirements:

• 5+ years of experience in a customer-facing, account management role, focused on a SaaS, training or EdTech product.
• Familiarity with LMS (learning management systems) integrations and utilization a plus!
• Experience managing customer renewals including upsells and expansion.
• Experience with CRMs such as HubSpot, Salesforce and ChurnZero.
• Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
• Following the offer of employment, all roles will require a background check and a drug and alcohol test. Some positions may require other verifications, such as, driver eligibility and record, credentials or education. All new hires will be required to complete the I-9 Form and E-verify process upon employment.
• We will ask you to record a video intro for the hiring team if your application looks like a potential match. We will review your application and notify you first. Then instructions will be sent.

Pay: $95,000-$105,000 base salary (based on experience) + eligible for a 15% semiannual bonus

Why you'll love working with us:

• Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
• Learning & growth – Annual learning reimbursement.
• Family-friendly policies – Support for work-life balance.
• Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
• Comprehensive benefits – Medical, vision, dental, and 401(k) match.
• Equity – Private Company Equity Options
• Wellness – Mental and physical health resources and social events.

Join us and grow with a team that values you!

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

As a federal contractor, Interplay Learning takes affirmative action to consider qualified individuals without regard for disability and protected veterans status.

Individuals with disabilities who need assistance with the application or recruitment process must promptly contact the HR Department to discuss their particular needs.

Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.

Drug Testing & Background Testing

The company conducts background checks as part of the hiring process after extending an offer of employment. These screenings are facilitated by trusted third-party specialists. All positions require I-9 verification, E-Verify, a background check, and a drug and alcohol screening. Depending on the role, additional screenings may include employment history verification, a DMV record check, reference checks, education and credential verification, or a credit history review.

We believe in fostering a welcoming and inclusive workplace and encourage everyone to apply, regardless of background. Our hiring decisions are guided by skills, experience, and a shared commitment to our values. If you have any questions about our process, we’re happy to provide support and guidance along the way.