This position will address overage, shortage, and damage issues; research causes of OS&Ds; analyze root causes; determine resolutions; and communicate findings to management. Ensures organization policies are being followed in accordance with Lineage policy, insurance coverage, legislation, and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.

• Collect evidence related to the handling of cargo including documents, images, and verbal communication for use in the resolution of claims.

• Investigate product claims made by or on behalf of customers, shippers, and consignees.

• Maintain records of claims, associated documents, evidence, and dispositions.

• Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions.

• Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses.

• Generate OS&D reports and data entry.

• Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds

• Professional communication etiquette

• Participates in proactive team efforts to achieve departmental and company goals.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

• High School diploma or GED.

• 3 years perishable commodity cargo claims experience or the equivalent length of time in customer service within the transportation industry

• Carmack Amendment knowledge strongly preferred.

• Certified Claims Processor (CCP) preferred.

• Proficient computer skills required including Microsoft Office Suite.

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.

• Excellent problem-solving skills and attention to detail

• Effective time management skills and the ability to self-prioritize workload.

• Able to handle fast paced environment with attention to detail.

• A strong work ethic and team mentality

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.