General Manager – Direct-to-Consumer Fulfillment

Lead. Innovate. Deliver.

Are you a dynamic operations leader who thrives in a fast-paced, eCommerce fulfillment environment? Do you excel at building high-performing teams, driving efficiency, and creating flawless customer experiences? If so, our Direct-to-Consumer facility in West Sacramento is looking for a General Manager like you.

This site is the heartbeat of our eCommerce fulfillment network—where precision, speed, and exceptional service matter most. As General Manager, you’ll lead all facility operations within a high-volume picking, packing, and direct-to-consumer shipping environment, ensuring we deliver every order on time and with care.

What You’ll Do

• Provide strategic leadership for a large-sized D2C fulfillment warehouse, overseeing a high-accuracy picking and packing operation.

• Lead, develop, and inspire a team of warehouse leaders and associates to drive productivity, reliability, and outstanding fulfillment performance.

• Ensure we meet or exceed all operational goals, including KPIs like Labor-to-Revenue (LTR), order accuracy, truck turn times, and customer service metrics.

• Analyze operational performance and costs to drive continuous improvement across fulfillment workflows.

• Partner with Sales on new business strategies, including prospecting, pricing, and contract negotiation.

• Build strong relationships with customers and ensure our site delivers a world-class fulfillment experience every day.

• Own operational budgets, capital planning, MHE usage, and overall facility performance.

• Champion food safety, quality assurance, and employee health and safety standards across the building.

What You Bring

• Bachelor’s degree or equivalent experience.

• 5+ years of Operations Management experience in supply chain, fulfillment, or a related field.

• Strong background in eCommerce, D2C fulfillment, or picking/packing workflows (preferred).

• Proven experience leading operations strategy, annual planning, SOP development, and cost-efficiency initiatives.

• Working knowledge of Lean, Six Sigma, or continuous improvement methodologies.

• Experience managing and developing operations teams.

• Proficiency with Microsoft Office and Warehouse Management Systems (WMS).

• Excellent communication and presentation skills with the ability to influence at all levels.

• Strong analytical and problem-solving skills; comfortable navigating ambiguity.

• Ability to travel up to 25%.

• Ability to work in temperature-controlled environments ranging from -20°F to 100°F, with provided PPE.

• Ability to lift up to 40 lbs.

Why You’ll Love Working Here

• Lead a flagship D2C fulfillment site with strong customer impact.

• Drive innovation in a fast-moving, high-growth operational environment.

• Build and mentor a team committed to excellence, safety, and continuous improvement.

• Be part of a company that values integrity, high performance, and customer obsession.

If you're ready to take ownership of a high-energy facility and elevate the future of eCommerce fulfillment in West Sacramento, we want to meet you.

Pay Range:$125,600.00 - $226,100.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.