Lineage is seeking a highly motivated, detail-oriented, and self-driven Business Analyst to join our team as a key contributor. The Analyst will be responsible for the maintenance, administration, and configuration of various Lineage Transportation applications, along with the documentation of processes. This role requires direct collaboration with all Lineage support services and operations teams to execute ad-hoc projects, conduct analyses, and perform other business analyst-related responsibilities as assigned. Strong communication skills are essential for effective collaboration, solutioning and problem-solving activities.

KEY DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day user support through the established ticketing processes.
• Participates in process documentation and maintenance of standard operating procedures for the department.
• Participate in process mapping activities for other services groups.
• Administer, maintain and trouble shoot systems issues for all supported applications.
• Suggest improved operational processes and system configurations that enhance capabilities in the department and the overall operation.
• Supports organizational adherence and accountability to standard operating procedures related to all business processes.
• Help implement proactive measures to improve departmental efficiency.
• Be a key contributor in the development of all Lineage initiatives.

CORE COMPETENCIES

• Highly organized, with excellent time management and problem-solving capabilities.
• Self-motivated and proactive, with the capacity to work independently or as part of a team.
• Positive, approachable demeanor and team-oriented mindset.
• The ideal candidate should possess a strong desire for continuous learning and professional development, with an eagerness to expand their knowledge in more advanced departmental functions.
• Strong interpersonal and communication skills, with confidence engaging stakeholders at all organizational levels.
• Proven ability to manage multiple, competing priorities under pressure and within tight timeframes.
• Strong analytical, conceptual, and critical thinking skills with the ability to distill complex data into actionable insights.
• Comfortable navigating ambiguity and developing structured solutions in dynamic environments.
• Naturally collaborative with the ability to leverage cross-functional knowledge and build consensus across departments.
• Analytical, logical thinker with and ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• 3 - 5 years of experience in the transportation or logistics industry, in an LTL and/or TL environment.
• Approachable, positive demeanor with a hands-on and team-oriented work style
• Drive to provide exceptional customer service.
• Embraces change and have a continuous improvement philosophy.
• Excellent communication skills, both verbal and written.
• Ability to quickly understand, identify root issues and implement or recommend solutions.
• Strong interpersonal skills including leadership, conflict resolution and team building abilities.
• Demonstrates a positive and professional attitude with a hands-on and team-oriented work style.
• Experience with Crystal Reporting, Tableau or SQL is an asset.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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