Warehouse Automation Process Controller – Nights (Sun-Wed 10hrs shift)

Who we are?

At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day.
Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally.

If you open your fridge freezer, up to 20% of the products you’ll see have passed through a Lineage facility. We support customers who keep our schools and restaurants stocked and supplied as well as working with many of the UK’s leading retailers.

We are currently seeking an Automation Process Controller to join our Stock Team at our new, partly automated facility in Peterborough. The working hours for this position are 18:00-04:30 (Sunday to Wednesday).

About the role:

As an Automation Process Controller, you will be responsible for remotely operating cranes using our Automation and WMS systems, ensuring that stock movements are timely and meet warehouse needs. This role offers a deep understanding of our business operations and involves no heavy lifting. Based at our Peterborough depot, you will be part of a team of around 12 people working across all three shifts reporting to your Stock Office Team Leader, as our warehouse operates 24/7. We are seeking a flexible candidate who can cover shifts when needed. The role involves Front Desk interaction with our own delivery/collection’s drivers and those of our customers, direct communication with warehouse staff to resolve their stock inquiries, reporting any issues, and providing an accurate handover for the next shift. Additionally, it requires the ability to make decisions and handle multiple tasks during your shift. Training will be provided during the day for the first few weeks.

Main Responsibilities:

• Take an active role in investigating stock queries and discrepancies influenced by internal requests and customer queries.

• Support in systemically ensuring the smooth flow of stock inbound and outbound to our Coldstore.

• Manage and maintain Automation and WMS systems.

• Monitor and report system performance.

• Collaborate with the engineering team to rectify faults.

• Action and monitor the site shared inbox, ensuring email queries are answered in an appropriate time frame.

• Provide excellent Customer Service to our numerous customers through email and by phone.

• Maintain commitment and positive relationship with customers.

• Provide data to customers to improve performance and support in ensuring the site meet KPIs.

• Manage the NCR process, ensuring customers are informed of any discrepancies.

• Set pick up’s/delivery appointments based on service and schedule requirements.

• Interface with customer base to facilitate problem resolution and improvement opportunities.

• Ensure carrier/customer accessorial costs are communicated timely.

What are we looking for?

• Professional customer services and organisation skills

• Strong attention to detail.

• Previous experience working on Night shift preferable, but not essential.

• Excellent verbal and written communication skills

• Self-motivated, team player with the ability to use own initiative.

• Administration skills – Knowledge on warehouse system software

• Good numeracy and literacy skills

• PC Literate including MS Office (e.g., Outlook, Excel).

• Knowledge of customer care in shipping and transportation

• Experience of working with WMS (warehouse management systems) – is a bonus but not essential.

What we offer?

• Competitive salary package and a permanent opportunity with a direct employer; we will not employ you through an agency.

• Opportunity to develop a career.

• Monthly Pay

• 5.6 weeks annual holiday plus, the opportunity to earn additional holidays each year up to an extra week after 5 years.

• Free onsite car park

• Protective equipment while at work to protect your safety.

• Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together.

• Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.

Job reference: INDUK

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.