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Salesforce Administrator

Lineage Logistics

Lineage Logistics

Sales & Business Development
Novi, MI, USA
Posted on Saturday, June 22, 2024
We are seeking an "Awesome Admin," to join our team. The successful candidate will have a minimum of 3 years of experience as a Salesforce Administrator, with a strong passion for providing exceptional user support and training. The role will involve a combination of general administrative tasks, declarative development, and user training, ensuring our Salesforce instance meets the needs of our organization.

Key Duties and Responsibilities:

  • Administer and configure the Salesforce platform, including user setup, profiles, roles, permission sets, and security settings.
  • Collaborate with stakeholders to gather business requirements and translate them into scalable and effective Salesforce solutions.
  • Perform declarative development tasks such as creating and managing workflows, validation rules, custom objects, fields, and page layouts.
  • Conduct user training and provide ongoing support to ensure proper adoption of Salesforce functionality and new features.
  • Develop and maintain documentation on processes, policies, and best practices for Salesforce administration and usage.
  • Perform routine system maintenance, data cleansing, and performance monitoring to ensure data integrity and system efficiency.
  • Troubleshoot and resolve user issues, providing timely and effective resolutions while maintaining a high level of customer satisfaction.
  • Collaborate with development teams configure and support custom solutions and new functionality.
  • Participate in regular meetings with stakeholders to gather feedback, identify areas of improvement, and recommend enhancements to optimize Salesforce.
  • Stay informed about industry trends, best practices, and emerging technologies related to Salesforce and suggest innovative ideas to enhance our Salesforce instance.

Requirements (Knowledge, Skills and Abilities)

  • Minimum of 3 years of experience as a Salesforce Administrator, with a strong understanding of Salesforce customization, configuration, and declarative development.
  • Salesforce Administrator certification (ADM201) is required; additional certifications like Sales Cloud Consultant or Service Cloud Consultant are a plus.
  • Proficiency in Lightning Experience and Salesforce mobile app configuration.
  • Excellent communication and interpersonal skills with the ability to effectively train and support users at various levels of technical expertise.
  • Strong analytical and problem-solving abilities with a keen attention to detail.
  • Proven ability to manage multiple projects and prioritize tasks effectively, while meeting deadlines.
  • Experience in training and supporting users on new functionality and driving adoption of Salesforce within an organization.
  • Familiarity with data management best practices, including data hygiene and data governance.
  • Experience with sales and service processes and familiarity with CRM concepts.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.