Job Details

Description

Job Summary:

The Business Analyst II is responsible for the establishment, execution, and documentation of functional requirements, acquired from internal and external stakeholders’ stories and use cases.

Duties/Responsibilities:

• Develop and maintain a working knowledge of the systems, procedures, and application modules for evaluation, uncovering areas for improvement, and implementing solutions.
• Create detailed technical requirements for simple and complex enhancements to existing systems and for new modules ensuring that solutions meet business needs and requirements.
• Conduct interviews with internal technical teams and external stakeholders to stay abreast of the design process.
• Lead ongoing reviews of business processes to develop optimization strategies.
• Facilitate the change request process with clients, project manager and internal development team members.
• Research and resolve operational questions or production support issues
• Influence stakeholders to determine acceptable solutions
• Assist with writing QA test cases for application development and perform manual QA testing
• Assist with training and documentation efforts
• Write and release communications for enhancements to existing systems
• Attend weekly meetings to share ideas and discuss findings to determine the applicability of changes to our modules

Skills/Abilities/Experience:

• 5+ years of experience in business analysis or related field
• Exceptional analytical and conceptual thinking skills
• Demonstrated ability to create detailed documentation and provide meaningful reports
• Knowledge of project management and software development life cycle and the ability to hit project milestones.
• Advanced technical skills, including competency using Microsoft Suite applications
• Exhibits initiative and drive to complete tasks promptly.
• Takes ownership of assigned responsibilities.
• Familiarity with SaaS operational environment
• Ability to lead requirement-gathering sessions
• Review and analyze documentation, use cases/stories, business rules, and process flows to determine what applies to our business and writing requirements
• Waterfall and Agile methodologies
• Ability to build positive relationships and gain trust
• Ability to handle multiple projects simultaneously, with an eye for prioritization
• Health insurance/Billing/Agent commissions experience is preferred
• Experience working with CMS is preferred

Minimum Qualifications:

• Bachelor's degree in Business Administration, Management Information Systems, or a related field
• Minimum of a few years of relevant work experience in business analysis or a related field
• Strong analytical, communication, and technical skills, with proficiency in data analysis tools and industry-specific knowledge

Physical Requirements:

• Ability to stand and sit for extended time
• Ability to lift 10 lbs. weight

Qualifications

Behaviors

Motivations

Education

Experience

Licenses & Certifications