Job Summary:

The Billing Operations Support Specialist plays a key role in supporting accurate and timely billing operations that enable financial performance and client satisfaction. This position ensures billing data integrity, assists with invoice preparation, supports payment application activities, and serves as a primary resource for resolving billing-related inquiries. The Billing Operations Support Specialist partners with cross-functional teams including Sales, Customer Success, and Finance to ensure billing accuracy and operational efficiency.

Duties/Responsibilities:

• Assist in preparing, reviewing, and distributing customer invoices in alignment with contract terms.

• Maintain billing data within ERP or billing systems including customer setup and pricing updates.

• Support recurring billing cycles by validating data and identifying discrepancies prior to invoicing.

• Upload invoices to customer portals and ensure delivery based on client requirements.

• Assist in monitoring accounts receivable aging and following up with customers regarding outstanding balances.

• Support cash application efforts by reconciling payments to invoices and researching discrepancies.

• Respond to internal and external billing inquiries promptly and professionally.

• Collaborate with Sales, Customer Success, and Finance to resolve billing discrepancies and ensure data integrity.

• Assist with maintaining documentation for billing processes and internal work instructions.

• Support Finance team during month-end close, audit activities, and reporting needs.

• Other duties as assigned.

Skills/Abilities/Experience:

• 1–3 years of billing, accounts receivable, or financial administrative support experience.

• Proficiency with ERP or billing platforms such as NetSuite, Sage Intacct, or QuickBooks preferred.

• Strong attention to detail with excellent organizational and time-management skills.

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Strong written and verbal communication skills with a customer-first mindset.

• Proficiency in Microsoft Excel and office productivity applications.

Minimum Qualifications:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

• Must be authorized to work in the United States.

• Ability to sit or stand for extended periods and lift up to 10 pounds.