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ITSM Implementation Project Manager

Perishable Shipping Solutions

Perishable Shipping Solutions

Operations
Novi, MI, USA
Posted on Wednesday, April 24, 2024
A Lineage Logistics ITSM Implementation Project Manager is responsible for the successful implementation of large, complex, global technology projects. The role involves the coordination of technical and functional resources across multiple teams and often requires working concurrently on several global projects. The person in this role will be responsible for ensuring overall stakeholder alignment, including communication both inside and outside the team and the organization, dependency identification and resolution, proper prioritization and execution of project tasks and milestone establishment and tracking.

At Lineage, the goal is to create a versatile, right-sized, highly-skilled team that contains the proper mix of talents, skills and experience, with the capacity for and interest in continuous learning to support technologies that can become key differentiators for the organization. We leverage cloud services, best-of-breed technologies, and external resources to augment our internal capabilities to provide sufficient delivery capacity. This means that in addition to being a great project manager, an ideal candidate will need to be able to review and collaborate with internal and external resources to ensure that we are collectively able to deliver projects in a timely and cost-effective manner.

As a company, Lineage aims to develop state-of-the-art systems to make our employees productive, to meet and exceed our customers’ expectations, to assist in our growth and to create an operating platform that enables Lineage to achieve its vision of transforming the global food supply chain. This is one of the most critical roles in that journey and it will require someone who has a true passion for technology project management.

Primary Responsibilities:

· Manage large technical projects (i.e., involving up to 20+ resources) by establishing strong relationships with functional and technical teams and integrating requirement definitions, project planning and resource direction to meet team and corporate objectives

· Manages program/technical support operations involving multiple projects including the transition of several highly technical projects to production usage

· Partner with project sponsors, project teams, other project managers and product managers to help evaluate technical and business requirements and to identify, develop and implement approaches and solution alternatives

· Work closely with third parties, including consulting and technology partners to delivery on business priorities and adjusts as necessary to effectively direct program/technical support activities

· Integrate inputs and schedules from multiple sources to create comprehensive project plans with an identifiable critical path, task dependencies and major milestones and manages the project plans and schedules ensuring successful completion within scope, budget, time and quality parameters

· Adapt project plans, schedules and resource assignments as required throughout projects to respond to emerging requirements, changing project dynamics and project risks

· Effectively communicate overall project status including milestones, project deadlines and relevant risks to teams, stakeholders and company management

· Develop project charter, requirements and scope documents and manages projects throughout the full project life cycle through the creation, collection and maintenance of project

documentation in accordance with standards established by the Program Management Office (PMO)

· Assist in the development of reusable project collateral that can be leveraged across projects and the broader organization

· Oversee all manner of project activities, including the testing of functional and technical components of the final project solution

· Mentor teams on best practices, process improvement and project management skills

Education and Work Experience:

· University degree or equivalent work experience in software engineering, computer science or finance / business administration

· Minimum 5 - 7 years of experience managing IT Technology and Enterprise Software Implementation projects

· Experience managing both small- and large-scale projects

· One year or more of ServiceNow project management experience in a full-platform, global environment is strongly preferred

· Experience in IT Service Management, Operations Management, SaaS implementation is preferred

· One or more ITIL, ITSM certifications is preferred

· Project management certification is preferred

Required Knowledge, Skills, and Abilities:

· Demonstrate excellent verbal and written communication skills.

· Understanding of ITIL concepts

· Knowledge of ServiceNow IT Service Management

· Knowledge of project management best practices and methodologies

· Ability to direct the planning and management of the program and retains overall responsibility for performance including cost, schedule, deliverables, and contractual compliance

· Ability to deliver on commitments while working on multiple projects concurrently

· Hold team members accountable, set clear performance expectations, resolve performance issues and keep project teams engaged, focused and on task

· Hands-on experience with a variety of project delivery methodologies

· Experience working in a matrixed global organization where success requires broad orchestration of resources and services

· Strong understanding of the business impact of IT tools, technologies, and policies

· Willingness to act decisively to improve project and organizational performance and address project issues

· Use leadership skills to align project and department goals with the organization's and sponsor's goals

· Lead a project team, create and maintain group cohesiveness, interact with internal and external customers and effectively manage partner relationships

· Comfortable working independently in a fast-paced, agile environment

· Possess a willingness and the flexibility to work non-standard hours to meet time-critical, global project deadlines

· Act as a team player; be willing to ask for help and provide it to others

· Ability and desire to learn and apply new technologies and business concepts

· Understand your skills and your talents and apply them appropriately

Salary Range: $97,500 - $130,000

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.