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Business Services Coordinator

Perishable Shipping Solutions

Perishable Shipping Solutions

Administration, Sales & Business Development
Posted on Wednesday, June 19, 2024

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details

As we continue our transformation and growth journey in the region, we are now looking to appoint a Business Services Coordinator to join our team at our Laverton facility in Melbourne.

The primary focus of this role will be to support a small team of administrators and customer service team members across revenue management and customer on-boarding activities.

The roster for this role is Tuesday to Saturday.

Key areas of responsibility include, but are not limited to:

  • Supporting processes and systems relative to revenue management

  • Supporting Business Services Manager and team with claims management process

  • Supporting various invoicing activity including updating rate cards to mitigate revenue leakage.

  • Assisting in the development and implementation of SOPs

  • Providing internal and external customers with accurate and timely reporting

  • Supporting onboarding of new customers

  • Making sound decisions to enhance performance and mitigate risk to the business

  • Continually reviewing processes to improve efficiencies and effectiveness

Your background and experience should ideally include:

  • Experience in a similar role (industry experience is preferable)

  • Qualifications in Business, Administration, Finance or similar

  • Experience leading a team

  • An excellent understanding of and experience implementing safety procedures, product safety initiatives, quality and legal regulations

  • Impressive customer service credentials

  • IT proficiency in Microsoft Office and ideally WMS and/or TMS


What's exciting about this opportunity?

As a values-based organisation, we're focused on providing our team with a safe, respectful and trusting environment where you can hopefully build a rewarding career feeding the communities we serve.

We want to set you up for long-term success and so will provide you with the tools, training and support to deliver outstanding outcomes.

We will also support your ongoing development and career aspirations, recognise your contributions and give you the opportunity to contribute to our transformation program.

Why Lineage?

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.