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Delivery Services Officer

Perishable Shipping Solutions

Perishable Shipping Solutions

South Melbourne VIC 3205, Australia
Posted on Wednesday, June 26, 2024

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details

As we continue our transformation and growth journey in the region, we are now looking to appoint a Delivery Services Officer to join our team at our Lyndhurst facility in Dandenong South, Melbourne.

At Lineage, the Delivery Services Officer works efficiently and collaboratively with our customers and operations teams across Victoria, New South Wales and Queensland to manage and resolve customer queries, finding the best solutions for both our customers and the business.

It's a dynamic, fast-paced role requiring outstanding customer service, problem solving and influencing skills.

Key responsibilities include but are not limited to:

  • Responding to customer enquiries via email and telephone in a timely and professional manner

  • Partnering with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner

  • Diagnosing inbound customer service enquiries and resolve where applicable

  • Conducting enquiries with internal stakeholder prior to escalation any complex customer enquiries to Leader and operations

  • Producing KPI reports and performing general administration tasks as required

Your experience and skills should ideally include:

  • Experience in a similar role, preferably within a manufacturing, logistics or distribution environment

  • A good of understanding of a fast-paced logistics/retail operation

  • Extensive experience in providing high quality and professional service to both internal and external stakeholders, including managing competing customer and internal stakeholder requests

  • Impressive credentials in developing strong relationships and rapport with customers and internal operations staff

  • Outstanding verbal and written communication skills

  • Time management and organisational skills

  • IT skills (Microsoft Office, WMS, TMS)

Why is this opportunity exciting?

We're a values-based business which puts the safety and respect of our team first and believe the foundation for stability & growth starts with trust, support and collaboration.

As the global leader in temperature-controlled logistics, you will have the opportunity to build a long-term, stable career working with some of the most talented professionals in the industry.

We also partner with some of Australia's leading and most iconic brands and you will have the chance to develop deep and rewarding relationships with key stakeholders across these businesses.

Why Lineage?

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.