Hours 8:30am – 5:00pm Monday – Friday

Pay starting @ $18/hour, based on experience

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

Join Our Team as a Customer Service Representative!
Are you looking for a dynamic role where you can build relationships, ensure smooth operations, and grow your career? We are seeking a dedicated

Customer Service Representative to manage customer accounts, coordinate with warehouse operations, and provide excellent service in a fast-paced environment.

Key Duties and Responsibilities:

• Accurately invoice and verify accounts in a timely manner
• Verify inbound receipts for accuracy and handle discrepancies
• Build and maintain strong, professional customer relationships
• Generate customer reports (weekly, monthly late/bill reports) upon request
• Coordinate product availability and daily schedules with the warehouse team
• Work with Operations on special client requests, expediting when necessary
• Be the first point of contact to resolve customer issues quickly and efficiently
• Maintain and file documentation in an organized and comprehensive manner

Additional Duties Include (but are not limited to):

• Check in/out drivers in the front office
• Work with scheduling system (C3) to ensure smooth operations
• Schedule customer appointments via SalesForce (email)
• Communicate with the warehouse team for door assignments and other information
• Create inbound loads in the Warehouse Management System (Accellos)
• Generate and close BOLs (Bills of Lading) when drivers check out
• Ensure inbound load accuracy, send details to customers, and file in the WMS

Why You'll Love Working Here:

• Be part of a supportive team that values collaboration, communication, and efficiency
• Opportunity to work in a fast-paced environment where no two days are the same
• Build strong relationships with both customers and internal teams
• Develop your skills with opportunities to learn new systems and programs

Minimum Requirements:

• High School diploma or GED (may be required depending on facility)
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multi-task and prioritize workloads
• Proficient in Microsoft Office Suite (Excel, Word) and willing to learn new programs
• Must be able to lift at least 20 lbs.; more weight may be required depending on the facility

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.