The Warehouse Billing Specialist plays a key role on the Central Billing team in customer account setup, data gathering, data entering, validating charge details, responding to customer inquiries, and liaising with facility operations teams through effective communication to provide exceptional service to customers and to ensure the customers are billed accurately and on a timely basis.

Key Responsibilities:

• Participates actively in promoting a culture where Health & Safety is the #1 priority.
• Responds to all customer inquiries via phone and/or e-mail in a timely and professional manner providing all customers, whether internal or external, with a high level of service with the goal of continuously improving the customer experience.
• Processes and inputs new and re-activated customer account set-ups, communicates details with finance, warehousing solutions and business development teams and files documents.
• Inputs and maintains customer master, item, consignee, carrier, charge profile and automated revenue charge prompt set-up details.
• Maintains customer charge profiles under the direction of business development and/or within the scope of the rating authorization policy document.
• Performs entry and audit of annual general rate increase and contracted increases.
• Processes and inputs all customer inbound and/or outbound orders and renewal charges and audits entered charges for validation and accuracy.
• Utilizes invoice accrual report on an as needed basis to validate invoice accuracy and identify any invoice corrections prior to invoice completion.
• Anticipates and prevents delays or other challenges that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction.
• Communicates regularly with warehousing solutions team to share information.
• Ensures proper invoicing of accounts and delivery of invoices to customers based on a defined schedule.
• Identifies, investigates and processes manual credit and/or debits for invoice corrections.
• Gathers data and information to assist in the preparation of reports, as required.
• Assists in the execution of continuous improvement projects.
• Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
• Participates in other initiatives, projects and duties as assigned.

Key Requirements:

• 2+ years of experience in a customer service and/or billing role in a fast paced logistics, transportation or warehouse environment.
• High school diploma required, post-secondary courses in Accounting, Business or related field an asset.
• Total commitment to health and safety in the workplace.
• Proven ability to participate in a high-volume environment to ensure accuracy of work, and a team culture of excellence.
• Approachable, positive demeanor with a hands-on and team oriented work style.
• Driven to provide exceptional customer service.
• Dedicated to continuous improvement.
• Excellent communication skills, both written and verbal.
• Ability to manage and adapt to change.
• Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
• Anticipates and prevents delays or other challenges that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction.
• Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
• Detail-oriented with a high level of accuracy.

Pay Range:$21.54 - $33.65

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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