IT Onsite Manager

Step into a high-impact role where IT meets operations, and every day brings new challenges to solve. As an IT Client Services Partner, you’ll be the critical link between warehouse operations and enterprise systems—owning everything from production support and hardware management to client engagement and cross-functional coordination. You’ll lead a systems support team, manage high-volume service needs, and ensure seamless execution across inventory systems, order drops, and billing. If you’re passionate about delivering exceptional IT service, thrive in complex environments, and love being at the center of it all—this is your next big move.

General Duties:

• Oversee daily system operations supporting production planning, order drops, and workflow across Atlas and GFCS platforms. Collaborate directly with customer Warehouse Admins and Atlas Support using Excel, PowerShell, and Visual Basics for data analysis and issue resolution.

• Generate and distribute daily reports on inventory, orders, trailers, appointments, and item movement for Operations leadership review.

• Audit orders for inventory discrepancies, discontinued items, and incorrect item dimensions. Flag issues with full pull item flows and make order adjustments to maintain operational integrity.

• Ensure billing launches correctly 364 days/year at DC 4020.

• Manage high-volume email traffic from multiple internal and external partners, resolving systems-related inquiries quickly.

• Lead and coach a team of 7+ system associates, assigning daily/weekly duties, monitoring performance, providing feedback, and supporting process training.

• Coordinate with warehouse floor leadership and support teams to address system upgrades, process improvements, and customer-driven changes.

• Partner with Systems team to align on production timelines, project execution, and resolution of application/network tickets.

• Build strong working relationships with Sam’s Club teams, providing daily support for in-stock issues, inventory flow, and delivery timelines.

• Attend and contribute to Sam’s leadership calls, communicating operational needs, system upgrades, and new requirements to internal teams.

• Manage and schedule monthly upgrades, server patches, and system maintenance across four warehouse sites.

• Support GMs with order drop strategies and workforce capacity planning.

• Coordinate weekly with vendors on equipment needs (RF guns, radios, headsets, etc.), tracking and maintaining system hardware inventory.

• Submit Coupa orders for supplies across all four sites and manage copier maintenance and support.

• Enforce quality and safety standards through SQF and company policy training, ensuring system team compliance.

• Lead issue resolution meetings and consult with managers to drive corrective actions for associate, customer, or vendor issues.

• Escalate unresolved systems issues with Walmart ISD and vendors, and contribute feedback on future system development.

• Provide daily support for clubs and stores on product claims, delivery delays, and cold chain compliance in coordination with Walmart Legal.

• Manage system access for over 100+ users—creating IDs, extending access, and maintaining compliance protocols.

• Conduct monthly internal compliance audits and support corrective actions to ensure adherence to customer and system standards.

• Prepare and lead annual corporate systems audit, ensuring all hardware, cable management, layouts, and preventive logs are up to standard.

• Coordinate workforce and order changes for holidays and seasonal demand fluctuations.

Other Qualifications:

• Flexibility Required- 24/7 availability, including weekends and holidays for any systems or department related issues.

• Strong problem-solving skills, attention to detail, and a continuous learning mindset.

• Able to communicate clearly across multiple departments and customer groups.

Pay Range:$83,700.00 - $150,700.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.