At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions.

We are currently recruiting for a Stock Office Supervisor to join our customer support team at our automated facility located in Peterborough.

This role will heavily focus on actively supporting the wider Management Team with the day-to-day operation by ensuring an efficient performance in achieving business targets.

Peterborough opened in March 2018 and is a fully automated warehouse with space for 75,000 pallets, this location is a critical link between our 14 UK sites.

Working hours: Monday to Friday from 0800 to 1630 with 1 hour for lunch, paid monthly.

Salary: Competitive starting salary.

Duties and responsibilities:

People Management

• Manage the Stock Team’s routine, ensuring night processes and house keeping is carried out.

• Manage time and attendance for team members, taking responsibility for people management issues e.g. Investigations.

• Communicate regularly with the team, looking at targets and operational requirements.

• Regular meetings with the team to ensure views and thoughts are heard and supported.

• Support with recruitment as and when needed, and organise onboarding.

• Report progress updates, key achievements, and any concerns to the Operations Support Manager.

• Promote and engage with all site initiatives i.e., Health and Safety Meeting, You Said We Did meetings, and Company Events.

• Maintain clear communication lines between cold store, office, and senior management.

Customer Relationship Management

• Manage the site shared inbox, ensuring email queries are answered in an appropriate time frame.

• Attend customer calls and support in building and maintaining good relationships.

• Provide alternative solutions to support timely service to our customers and be the first line of escalation.

• Ensure customer communication is upheld within the team and regularly give updates to customers on load status across both day and night shifts.

Self-Management

• Support change and continuous improvement within the team and site.

• Engage interest and participation of others and demonstrate a collaborative approach to working with others.

• Promote a ‘can do’ attitude with an open and honest approach to commit to the teams’ development.

General

• Have a hands-on role and support the team by answering queries and undertaking stock investigations when required.

• Take ownership of site functions e.g., Site POs, PPE management, stationary, and stock replenishment.

What are we looking for?

• Great people skills, confident in managing people and cultivating a strong team ethic.

• Occasional flexibility in working schedule to enable time to be spent with the PM shifts.

• Experience in warehousing inventory control and/or distribution environment.

• Experience with Warehouse Management System (WMS).

• Professional customer services and organisation skills.

• Strong eye for attention to detail.

• Excellent verbal and written communication skills.

• Self-motivated, team player with the ability to use your own initiative.

• PC Literate including Microsoft packages.

• Knowledge of customer care in shipping and transportation preferred but not essential.

What's in it for me?

As well as a permanent contract and all the benefits you would expect by working for a global company you will receive:

• A permanent opportunity with a direct employer; we will not employ you through an agency.

• Opportunity to develop a career within an industry leading global company.

• The opportunity to earn an additional day of annual leave each year up to the maximum of one extra week for length of service.

• Free onsite car park.

• Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.

• Preferential rates for loans and savings offered through exclusive access to a credit union.

• Refer new employees and get generous financial reward through our referral scheme.

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.