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Jr. Salesforce Administrator (Hybrid)

PosiGen

PosiGen

Sales & Business Development
Houston, TX, USA
Posted on Tuesday, July 9, 2024

Summary

PosiGen’s mission is to save families money and transform communities with clean energy. The Jr. Salesforce Administrator will help manage, support and provide best practices with our Salesforce platform.

Essential Job Functions

  • Fully understand, support, manage Salesforce and Salesforce processes and provide insight into best practices
  • Respond to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed
  • Stay up-to-date on the latest Salesforce.com releases, technologies, applications, and integrations
  • Manage standard and custom objects, such as pages, fields, formulas
  • Provide day-to-day end-user support and share best practices and increase Salesforce knowledge across the organization
  • Add and update workflows, rules, formulas, and flows to manage standard and custom objects
  • Ensure issues are identified, tracked, reported and resolved within a timely manner
  • Assist in the development of training plans, materials, and documentation for Salesforce users
  • Monitor user adoption rates and work with Technology team to respond as needed (additional training sessions, communication, modifications, or other resources)
  • Maintain user roles, profiles, security, and access
  • Develop and communicate a schedule for future feature releases/enhancements
  • Prepare required analytical reports/dashboards to support the user teams
  • Develop, implement and ensure compliance with Change Management Process
  • Make recommendations for enhancements and modifications to improve system performance,

efficiency, internal business process, and reporting.

  • Responsible for data management, including mass updates, deletes and extracts in addition to regular de-duping and data clean up
  • Support integrations of Salesforce third party applications
  • Manage feedback to facilitate data architecture that enables cross departmental data analysis and business needs
  • Create and maintain detailed set of instructions and system configuration, flowcharts, and other documentation as needed

Competencies

  • Excellent project management, organizational and follow-through skill set
  • Excellent verbal and written communication skills

Excellent critical thinking and analytical skills

  • Strong problem-solving skills
  • Strong technical aptitude, comfortable with integrations and writing out business requirements

Core Competencies

  • Commitment to Excellence – Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations
  • Corporate Values – Understand, embrace and integrate PosiGen’s corporate values into everyday duties and responsibilities
  • Customer Service - Identify and respond to current and future needs by providing excellent service to internal customers (employees)
  • Safety and Security – Promote a safe work environment for employees
  • Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization

Education/Experience

  • Bachelor’s degree in (e.g., computer science, computer/software engineering, or similar) and Salesforce Administrator/Developer Certification preferred
  • 1-2 years’ experience of Salesforce org administration
  • Strong working knowledge of Salesforce.com platform
  • Experience with Salesforce Lightning and Lightning App Builder is required
  • Experience with Process Builder and Flows is preferred
  • Experience with SFDC Data Loader/JitterBit is a plus
  • Experience creating and/or updating Visualforce pages is a plus
  • Experience with Docusign and Drawloop integrations is a plus
  • Experience with Salesforce Extensions for Visual Studio Code is a plus
  • Knowledge of Apex programming is a plus

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

  • Act with Integrity
  • Be Humble, Be Kind
  • Collaborate and Seek to Understand
  • Deliver on our Promises
  • Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

Base Salary
$23$27 USD