***Please note we are hiring in the EASTERN TIME ZONE of the U.S. only.

As the Respondology SaaS Client Success Manager, you are our client’s ultimate partner as you ensure our client’s needs are represented in every aspect of our company operations. As our client’s ultimate partner, you will work closely with our sales, product, and operations teams to maximize the value of Respondology’s platform for our clients each day.

By mastering our Software as a Service platform you are responsible for onboarding and training new clients, managing all account related communication and meetings, partnering with our operations group to ensure the clients specific moderation requirements are met, and growing the relationships to maximize our revenue per client. You are a positive problem solver who thrives in a team-oriented, kinetic startup environment. You’re all about collaboration and finding a way to advocate for what is best for our clients.

Respondology is a digital marketing AdTech company who removes toxic comments from social media to eradicate discrimination online, improve sales, protect brand equity and remove illegal spam. At Respondology, We Leverage Technology for Good.

Remote Role: We are open to 100% remote candidates in the EASTERN TIME ZONE. Preference will be given to those in NJ, NY, FL, & MA. Must be willing to travel to Boulder, CO approximately twice per year for on-site work with your team--and fun!

Day in the Life

• Support the VP of Growth and Director of Client Success with the day-to-day operations and communications for Respondology projects, effectively communicating with clients and our team.
• Support our US as well as UK clients and team.
• Provide training and resources to help clients effectively use our SaaS solutions.
• Serve as the primary point of contact for client inquiries and issues, providing timely and effective solutions.
• Provide client reporting to showcase value of our product
• Monitor client usage and engagement with our platform, identifying opportunities for upselling and cross-selling.
• Provide client reporting to showcase value of our product

Here's what you need to get our attention

• Bachelor's Degree in Business, Advertising, Communication or equivalent work experience
• 3-5 years’ experience in account management or client success, bonus points for digital marketing and/or social media account management experience.
• Ability to travel (up to 10%)

Here's what will make us call you for sure

• Strong organizational and project management skills with a keen attention to detail
• Positive and problem-solving demeanor
• Solid presentation skills, both internally and client-facing
• Collaborative nature, but ability to work independently and meet deadlines without hand holding
• Strong verbal and written skills
• Independent, able to think quickly on your feet to produce solutions and clearly communicate for every challenge
• Ability to prioritize effectively and be able to change gears quickly without skipping a beat
• Great team player and relationship builder; earns the confidence of others

Compensation DOE: $65,000-$80,000 plus equity

And if we haven't convinced you yet, here is why you'll want to be part of our team:

• We have a values-led culture with team members who have your back.
• We work with distinct and compelling clients - from Influencers, Pro Sports Teams, and Major Brands!
• We support 100% remote employment or you may come into our beautiful offices if you’re near Boulder, CO—dogs welcome.
• We understand the importance of a healthy work-life balance through providing flexible work arrangements, as well as a Flex PTO plan with generous holidays including a reduced schedule between Christmas and New Year’s.
• We offer comprehensive and competitive benefits to support employee and family well-being including generous family leave policies, life insurance and supplemental insurance options.
• We provide matching traditional and Roth 401k, fully vested from day one.

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. Respondology is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.