As the Respondology Account Manager, your primary responsibility will be to drive revenue growth through strategic upselling and cross-selling to our existing client base. You will work closely with the Sales and Account Management teams to identify opportunities for expanding the use of our platform and additional products across your assigned accounts. This is a quota-carrying role, where your success will be measured by your ability to meet and exceed revenue targets.

You have experience working with enterprise and top-tier clients and a proven record of building relationships and strategically expanding accounts. By mastering existing and upcoming offerings, you will be an invaluable partner to our clients by bringing additional value propositions for their business. You are a positive problem solver who thrives in a team-oriented, kinetic startup environment.

Respondology is a Comment Activation Platform that instantly removes spam, bots, and brand-damaging comments while surfacing what audiences are talking about in 30-seconds or less at any scale for the world’s most well-known brands. This helps protect brands and communities on social media and gives marketers insights they need to improve their strategies using data directly from their comment sections.. At Respondology, We Leverage Technology for Good.

Remote Role: If you do not live in our beautiful state of Colorado, we are open to 100% remote candidates in MA, FL, NY, NJ, IL, CA, MT & UT. Must be willing to travel to Boulder, CO approximately twice per year for on-site work with your team--and fun!

Key Responsibilities

• Work with the VP of Growth and Director of Account to identify and execute upsell and cross sell opportunities within your portfolio of accounts
• Engage with clients to understand their evolving business needs and demonstrate how our solutions can address those needs.
• Work closely with the sales and Client Success teams to ensure a seamless transition of opportunities and coordinate on delivering maximum value to clients.
• Prepare and present compelling proposals to clients, clearly outlining the benefits and ROI of additional products and features.
• Lead the contract negotiation process for upsell and cross-sell deals as well as renewals.
• Represent the company at industry events, webinars and client meetings in order to network and reinforce client relationships.
• Gather and relay client feedback to the product team, ensuring that our offerings continue to meet market demands and advocate for features that will increase likelihood of upsell opportunities.
• Maintain accurate records of all sales activities and interactions with clients using CRM and provide regular reports on account performance, pipeline status and revenue forecast.

Here's what you need to get our attention

• Bachelor's Degree in Business, Advertising, Communication or equivalent work experience
• 4-6 years’ experience in account management in a Software as a Service Company, bonus points for digital marketing and/or social media account management experience.
• Proven track record of meeting or exceeding sales quotas.
• Ability to travel (up to 10%)

Here's what will make us call you for sure

• Strong communication and negotiation skills, with the ability to influence decision makers.
• Ability to quickly learn and articulate the value of our software solutions
• Experience working with CRM tools (we use Hubspot)
• Strong organizational skills with the ability to manage multiple sales opportunities and priorities simultaneously.
• Solid presentation skills, both internally and client-facing
• Independent, able to think quickly on your feet to produce solutions and clearly communicate for every challenge

Base Salary: $75k–95k plus commission and equity

And if we haven't convinced you yet, here is why you'll want to be part of our team:

• We have a values-led culture with team members who have your back.
• We support 100% remote employment or you may come into our beautiful offices if you’re near Boulder, CO—dogs welcome.
• We understand the importance of a healthy work-life balance through providing flexible work arrangements, as well as a Flex PTO plan with generous holidays including a break between Christmas and New Years.
• We offer comprehensive and competitive benefits to support employee and family well-being including 100% fully paid family leave policies, life insurance and supplemental insurance options.
• We provide matching traditional and Roth 401k, fully vested from day one.

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. Respondology is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.