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Revenue Systems Manager

ShipMonk

ShipMonk

United States
Posted on Wednesday, May 22, 2024

Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

ShipMonk is looking for a Revenue Systems Manager to own the end-to-end revenue tech stack and drive optimization, efficiency, and productivity through the best use of technology. You will be responsible for managing our current systems, ensuring data integrity, and building out reporting capabilities. As a critical member of the Revenue Operations team, you will support the current technology, identify improvements and enhancements, and define the systems strategy and roadmap.

The ideal candidate will be able to work effectively with cross-functional teams to design and implement best practice solutions in our CRM (Salesforce) and other revenue systems to effectively support our business objectives, streamline processes, and provide comprehensive insights and analytics.

What You’ll Do:

  • Manage the administration, configuration, and integration of Salesforce.com and other tools across the revenue tech stack
  • Define and maintain the systems strategy and roadmap
  • Recommend and drive process and system improvement initiatives across the end-to-end revenue organization
  • Ensure data quality and accuracy across all revenue systems
  • Provide reporting and insights to establish best-in-class visibility and tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes
  • Work with cross-functional stakeholders to understand key objectives, define initiatives to improve business performance, and deliver technology solutions that align with business needs
  • Provide training and ongoing day-to-day support to users, including documentation, related to systems, processes, and user guides
  • Own Salesforce configuration changes as needed, such as Flow, assignment rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards, etc.

What You’ll Need:

  • Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience
  • Advanced level and/or other Salesforce certifications preferred (e.g. Sales Cloud, Services Cloud, etc.)
  • Strong technical expertise and business acumen across end-to-end revenue (sales, marketing, etc.) processes and technologies (e.g. Outreach, Asana, Zapier, Docusign, etc.)
  • Experience with system implementation and application support with outstanding project management and execution skills
  • Ability to drive cross-functional initiatives across multiple stakeholders by determining key objectives, creating business requirements, and translating into system configuration and implementation
  • Strong analytical skills and ability to leverage data to provide insights to guide business decisions and track revenue performance
  • Comfortable working in a dynamic, high-growth environment with the ability to work independently, manage multiple tasks and projects simultaneously, and prioritize effectively
  • Other preferred skills include: understanding of basic triggers/Apex code knowledge, Marketing Automation experience, intermediate to advanced level BI user experience
  • Experience in order fulfillment, shipping, and/or e-commerce a plus

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.