Sr. Manager, Advising & Advocacy
Take Command Health
About Take Command
Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.
About the Role
Key Responsibilities
- Lead, coach, and develop the Advising & Advocacy team, fostering a culture of empathy, problem-solving, and continuous improvement.
- Set clear performance expectations, monitor key metrics, and deliver ongoing feedback and coaching.
- Ensure the team maintains required state health insurance licenses and adheres to all compliance requirements.
- Oversee the Advising function, ensuring customers receive personalized, compliant, and accurate plan selection support.
- Oversee the Advocacy function, managing resolution of escalated insurance and healthcare issues, including claim denials, plan and billing disputes, and network access problems.
- Maintain high service quality standards and drive operational improvements to increase efficiency and customer satisfaction.
- Ensure all advising and advocacy processes are compliant with federal and state regulations, including licensure requirements.
- Partner with Compliance to stay ahead of evolving health insurance regulations and ensure the team is trained accordingly.
- Implement scalable systems and workflows to support peak season volume and ongoing service demands.
- Partner with Product, Marketing, and Operations to relay customer insights and advocate for improvements that enhance the overall experience.
- Work closely with Training & Quality to onboard, upskill, and certify team members.
Qualifications
- Active health insurance license or ability to obtain licensure within 60 days of hire (multiple state licenses preferred).
- 5+ years of leadership experience in a customer-facing role, preferably within health insurance, healthcare advocacy, or related industry.
- Deep understanding of individual and group health insurance products, claims processes, and healthcare provider networks.
- Proven ability to lead high-performing teams in a fast-paced, compliance-driven environment.
- Exceptional communication, conflict resolution, and problem-solving skills.
- Experience implementing and refining processes to improve efficiency and customer outcomes.
- Spanish language skills strongly preferred to better serve our diverse customer base.
Preferred
- Multi-state health insurance licensing.
- Experience with CRM or ticketing systems (e.g., HubSpot, Monday.com, Zendesk, Salesforce).
- Knowledge of ICHRA/QSEHRA or individual market health plans
Compensation
- $100,000-$120,000 salary range
- 12% bonus
Working at Take Command
We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.
- A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
- Unlimited personal vacation in addition to regular company holidays.
- 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
- We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
- Paid parental leave for new parents.
- Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.
More About Us
We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.
We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.
Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.
This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!
*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.