About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers the tools to manage providers and outcomes across conditions. Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.

About the Position

Solera Health is seeking an Account Director who will be directly responsible for forging and maintaining excellent relationships with Health Plan and Employer clients to ensure the success of the Solera programs and delivered services.

What You'll Do

• Develop and maintain positive working relationships with multiple clients.
• Work with clients to develop annual strategic plan for engaging target populations that is specific to needs of each business line.
• Coordinate with Marketing, Data and IT teams to execute member/employee engagement plan to achieve program enrollment targets.
• Retain existing clients by ensuring high satisfaction and quality and grow existing clients by identifying new opportunities for expansion – outreach, services, geographies, etc.
• Manage implementation of new accounts in coordination with the Solera Program Management Office to ensure on-time and successful program launches.
• Work closely with Solera internal departments to educate and maintain optimal support resources and prioritize software functionality based on client requests.

Supervisory Responsibilities

• There are no supervisory responsibilities associated with this position.

Expected Skills and Competencies

• Self-motivated and works well both as a member of a team and independently.
• Comfortable interacting with senior executives of health plans and employers.
• Exceptional organizational, problem-solving and time management skills.
• Intellectual independence and the willingness to learn new skills.
• Flexible and comfortable with ambiguity.
• Creates and promotes a positive and supportive work environment.
• Familiarity with the start-up culture.
• Personal qualities of integrity, credibility, and unwavering commitment to the company's mission of improving health.

What You'll Need

• Bachelor's Degree in Business or related field.
• 5+ years experience of Account Management, Customer/Client Success and/or Relationship Management.
• Health plan/payer account management experience required.
• Strong understanding of employer health management programs a plus.
• Understanding of health plan operations, employee benefits and the fundamentals of self-insurance.
• Outstanding communication skills with a thoughtful and collaborative approach to relationships.
• Experience in upselling and retaining customers to drive additional revenue.

Travel

• The Company may from time to time require you to travel temporarily to other locations (domestic) in connection with the Company's business.
• This position requires 25% travel.

Benefits

• Remote first culture
• Flexible paid time off
• Paid pregnancy and parental leave
• Adoption assistance program
• Medical, dental and vision insurance
• 13 company holidays
• 401(k) with company match
• Free FitBit, Sworkit and Headspace (meditation & mindfulness app) account
• Casual and fun atmosphere

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

EEO

Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.